Refund Policy.

01The short rule

All band sales are final once the band is activated. Activation means the band has been paired to an account, scanned, or tapped. An activated band can't be returned or refunded for any reason other than a verified defect, which we handle by replacement.

You agree to this policy at checkout. It's shown before you pay, and we keep a record of your agreement and of when each band is activated.

02Unactivated bands

• May be returned within 14 days of delivery, in original packaging, unactivated.
• Refund: the band price minus a $7 restocking fee per band. Shipping charges are not refundable.
• Return shipping is your responsibility. Use a tracked method; we're not responsible for returns that don't arrive.
• Refunds go to the original payment method only, within 10 business days of receiving the return.
• Email support@oysterme.co with your order number before sending anything back. Returns without a return number are not accepted.

03Defects

If a band stops working within 90 days of delivery under normal use, we'll replace it. Replacement, not refund.

• Complete our tap troubleshooting steps first. Most "it won't tap" reports are a phone setting, and we'll walk you through it.
• We may ask you to return the band before or after the replacement ships.
• Not covered: cuts or tears, damage from pets, chemicals or heat, water beyond everyday wear, lost or stolen bands, normal cosmetic wear, and any damage from misuse.
• One replacement per band. A replacement carries the remainder of the original 90 days.

04Wingman pack and gifts

• A wingman pack can be returned only if both bands are unactivated, within 14 days, minus the restocking fee per band.
• If one band has been activated, only the unactivated band may be returned, refunded at the second-band price ($20) minus the restocking fee.
• Gift orders are refunded to the original purchaser only, never to the recipient.

05oysterme+ subscriptions

• No refunds for monthly or annual subscriptions, including partial months, partial years, or unused time.
• Cancelling stops the next renewal. You keep oysterme+ until the end of the period you paid for.
• Annual plans that include a band: the band is a bonus with no cash value and is not returnable. If an annual charge is reversed by a payment dispute, the $39 band price is deducted from any amount returned.
• If we close your account for breaking our Terms or Guidelines, no refund is owed.

06Shipping

• Orders ship within 5 business days. If we can't ship within that time, we'll tell you and you may cancel for a full refund.
• We ship within the United States only.
• Risk of loss passes to you when the carrier confirms delivery. Packages marked delivered by the carrier are not eligible for refund or replacement. Check your address carefully at checkout; we can't change it after the order ships.

07Payment disputes

If you have a problem, email us first. We answer within 2 business days. Filing a chargeback instead of contacting us, for a band you've activated or a subscription you've used, is a breach of our Terms: we'll contest the dispute with activation, delivery and usage records, and we'll close the account.

08Exceptions

We sometimes make exceptions as a courtesy. An exception is a one-time courtesy, not a change to this policy, and doesn't create a right to the same exception later. We may refuse returns that show a pattern of abuse.

Nothing in this policy limits rights you have under law that can't be waived. If any part of this policy can't be applied where you live, the rest still applies.